Returns & Exchange

How to return your order

High Street Jewelry provides assistance for return items.

You have 14 days from receipt of your order to return the item to HSJ. We strongly recommend that you book a Return Request within 7 days of receiving your order or receiving a “ready to receive” e-mail to ensure that you arrive at the HSJ in a timely manner. 

Return shipping cost

The fee of the return shipping cost will be deducted from the amount credited to the buyer upon return of the items.

Return cost depends on the region where the items are returned from.
Local return within UAE: AED 30
International return: USD 40

Recovery

As soon as we receive the returned product, we will inspect it. If the item is in its original box with the packing tape intact, or if it is slightly damaged but properly secured with packing tape, we will proceed with issuing store credit.

Refunds

We do not offer refunds. Eligible returns will be issued as store credit or exchanged for other items valid for 6 months from the return date.

Retrieval policy

Please be aware that we can only collect returned products from the same country as your order. If you have returned a product for a country other than the delivery country, you may have to pay additional import charges.

We recommend that all customers check the pieces well on delivery before removing any of the attached labels and before disposing of any original packaging.

Products that are unworn, unwashed, undamaged, or unused should be returned with their original marks. 

If the product is accompanied by a security mark, it must be left. If the security flag is removed, the returned product will not be compliant with the cookie policy.

The pierced earrings including the hanging earrings and the stud earrings are non-refundable and non-replaceable for hygiene and safety reasons. If there is a defect, the returned goods will be returned except for the shipping cost when using the free return service.